The effect of social media use on job performance with moderating effects of Cyberloafing and job complexity

Elmira Zahmat Doost, Wei Zhang
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Abstract

PurposeThis study aims to investigate whether social media use (SMU) at work has a curvilinear effect on job performance and whether Cyberloafing (non-work-related use) and job complexity moderate this effect.Design/methodology/approachOnline surveys were conducted in China among WeChat users from multiple organizations working in the office environment, generating 350 valid responses.FindingsThe results revealed that there is an inverted U-shaped relationship between SMU at work and job performance through mediations of communication, information sharing and entertainment; such that the relationship is initially positive but becomes weaker as SMU increases and exceeds the optimal level. Notably, it is found that Cyberloafing negatively moderates the relationship between SMU and job performance, and there is a significant joint moderating effect of job complexity and Cyberloafing.Practical implicationsThis study improves the research of information system use. It also provides implications for organizations concerned about formulating policies related to individuals' SMU and suggests that SM users and managers should find strategies to arrive at without surpassing the optimal level to maximize productivity.Originality/valueThis paper enriches the job demands-resources model to extend the literature on the advantages and disadvantages of SMU at work, which indirectly affect performance through two job conditions (job resources and demands). The study finds that employees benefit from a moderate amount of SMU at work, once it surpasses the optimal level, job demands surpass job resources and counterproductivity will appear. In addition, Cyberloafing and job complexity moderate the optimal level of SMU at work, which have not yet been investigated.
社交媒体使用对工作绩效的影响,网络闲逛和工作复杂性的调节作用
目的本研究旨在探讨工作中的社交媒体使用是否对工作绩效具有曲线效应,以及网络闲逛(与工作无关的使用)和工作复杂性是否调节了这种效应。设计/方法/方法在中国对来自多个办公机构的微信用户进行了在线调查,产生了350份有效回复。结果发现:在沟通、信息共享和娱乐的中介作用下,工作中SMU与工作绩效之间存在倒u型关系;因此,这种关系最初是正的,但随着SMU的增加和超过最佳水平而减弱。值得注意的是,我们发现网络闲逛负向调节SMU与工作绩效的关系,并且工作复杂性和网络闲逛存在显著的联合调节作用。实际意义本研究对信息系统使用的研究有一定的促进作用。它也为那些关心制定与个人SMU相关的政策的组织提供了启示,并建议SM用户和管理者应该找到在不超过最佳水平的情况下达到最大化生产力的策略。独创性/价值本文丰富了工作需求-资源模型,扩展了关于新大在工作中的优势和劣势的文献,这些优势和劣势通过两种工作条件(工作资源和需求)间接影响绩效。研究发现,员工从适度的SMU中受益,一旦超过最佳水平,工作需求超过工作资源,就会出现反生产力。此外,网络闲逛和工作复杂性对工作中SMU的最佳水平有调节作用,这两个因素尚未得到研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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