Critical success factors of implementation knowledge management process

Abstract

The success on an organization today lies more on its intellectual — intangible asset rather than its physical assts. This paper focuses on critical success factors of KM process implementation in Jordan pharmaceutical industry, which aim to help in the process of using, sharing practices, creating new knowledge. Questioner was designed and sent to high and middle managers of the important pharmaceutical firms in Jordan to investigate of critical success factors in those firms, in order to improve products, services, communicate and collaborative with these firms. The result lead recommends that Jordan firms require to focusing in organization culture that supported to knowledge sharing, across and among employee/business units. Employees need a strong team culture to adaptation with knowledge mangement process. In addition, firms should compile technology environment coped with changes, challenges in the dynamic business environment to support the KM discipline.