Privacy in the open: how attention mediates awareness and privacy in open-plan offices

Abstract

The tension between privacy and awareness has been a persistent difficulty in distributed environments that support opportunistic and informal interaction. For example, many awareness systems that display 'always-on' video links or PC screen contents have been perceived as too invasive, even though functional real-world analogues, like open-plan offices, may provide even less privacy than their online counterparts. In this paper we explore the notion of privacy in open-plan real-world environments, in order to learn more about how it might be supported in distributed systems. From interviews and observations in four open-plan offices, we found that attention plays an important role in the management of both confidentiality and solitude. The public nature of paying attention allows people to build understandings of what objects in a space are legitimate targets for attention and allows people to advertise their interest in interaction. Our results add to what is known about how privacy works in real-world spaces, and suggest valuable design ideas that can help improve support for natural privacy control and interaction in distributed awareness systems.