Monitoring and controlling Internet based e-services

Abstract

The ever-widening reach of the Internet has led to the proliferation of e-commerce sites. These e-commerce sites, termed e-services are sprouting in the form of portals and e-business Web sites. Some of these e-services interact amongst themselves and undergo service composition to offer other complex services. Next generation e-services would undertake dynamic service composition because of the multiple benefits this model of operation provides. In addition, these e-services have varied implementations which makes monitoring and controlling these e-services a challenging task. These Web based e-services also operate online and would need continuous monitoring and control. The paper proposes and describes an e-service management solution itself as a Web based e-service that enables remote management of e-services in a uniform platform independent manner. The paper suggests the management service provider (MSP) model as a viable model for monitoring and controlling e-services.