Finding the drivers for ERP systems uptake in SMEs – an exploratory multiple-case study of selected Fijian companies

Abstract

This is an exploratory paper which utilizes interpretive case studies research method to explore the drivers for the uptake of Enterprise Resource Planning (ERP) software within Fijian SMEs. The study uses semi-structured interviews conducted with participants from randomly selected companies coming under phase 1 of listed industries under the ambit of VAT Monitoring regulation of 2017. In attempting to find the initial factors encouraging ERP systems uptake, the paper, analyzes the multiple case study data in terms of the following factors: Standardization of business processes Coercing state regulations, Flexibility and ease of use, Improved Business Control, Business Cost Savings, and, Centralization and Integration. In addition, the study specifically tries to address whether the VAT Monitoring regulation is having some influence in ERP systems acquisition. Flexibility and ease of use, improved business control and centralization and integration are seen as positive drivers for ERP systems uptake. From the case study companies, the related state regulation appears to be among the new drivers. The findings, other than relaying information to ERP vendors, also, provide some insights and circumstantial evidence into ERP systems adoption by Fijian SMEs and opening up related areas for future research.