The way of solving quality problems in the non-state educational institution «Centre of personnel training - Tatneft»

Abstract

In the "Centre of personnel training - Tatneft" (the centre) the quality management system (QMS) has been developed, certificated and is effectively functioning. The activity of the centre is carried out in accordance with the Quality Policy, written procedures and process maps. On the basis of the strategic objectives quality objectives are annually set. New methods of teaching are introduced, the material and technical supply of the educational process is improved, and great attention is focused on enhancing of the staff qualification. The process of interaction with customers is put into order: the mechanisms to determine the needs of the customer, as well as the mechanism of measuring his satisfaction level with educational services are set.