Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal

Abstract

This study examined undergraduate students’ satisfaction with the University portal using Information System Success Model (ISSM). This study adopted stratified random sampling technique to select a sample size of 394 from a total population of 40,609 undergraduate students of the University of Ilorin. Questionnaire was the instrument that was used in collecting data for the study. Out of all the 394 copies of questionnaire administered, only 362 copies were returned completely filled and validated for this study. Findings show that IT professionals are responsive to students’ complaints but they do not show enough empathy to them; the students found the portal useful and they are satisfied with the overall use of the portal; and system quality, service quality and information quality predict students’ satisfaction of the portal. Study shows that information quality has the highest significant impact in determining the perceived usefulness of a Web portal while system quality has the least significant impact in determining the perceived usefulness of a Web portal.