Assessing and conquering burnout

Abstract

Our paper examines the widely known Phenomenon called burnout. It is known that burnout is prevalent among those who work in customer service, particularly those that have direct contact with their customers. The computer lab operations at large universities are prime candidates for this phenomenon. Both controlled and uncontrolled stressors are often the culprits attacking customer service personnel causing them to experience burnout. Leadership styles, promotional opportunities, and time off, are all potentially key elements effecting burnout.There are three main elements of burnout measurement: Emotional exhaustion Depersonalization Personal accomplishment.Burnout results in lost productivity, turnover in personnel, and other negatives. In student computing laboratories, direct contact with student customers and constant changes in technology also contribute to burnout. When burnout is recognized, it is too late to make the changes to prevent it, but it is never too late to eliminate it. At the University of Texas at San Antonio (UTSA) early assessment, identification, and implementation of policies and changes in environment has reduced the potentiality of burnout. Organizational communication and the knowledge of burnouts causes and effects are invaluable tools that your college or university can use in its prevention. Once you have assessed and identified potential burnout you must then implement those changes to reduce stressors and maintain open communications with personnel to identify and meet their needs.