Navrhování digitální přístupnosti měst

Abstract

The fourth chapter outlines the context and methods for designing accessible, usable, and useful urban services. Digital services are introduced as an integral part of city services, connecting urban infrastructure with the services of a city (an example of digital urban service in the context of removing barriers can be accessibility maps). At the beginning, methods that help municipalities to design better services are presented, focusing on the digital aspect and being part of so-called human-centered design or design thinking. Special attention is devoted to dual diamond method, characterized by combination of methods to be able to better determine and analyze the needs of potential users, and to create and test the developing design. Involvement of future users is of key importance not only in the preparatory phase, but also through participative design and user-oriented evaluation. As the methods are very broad, it is necessary to include representatives of various skills and multidisciplinary perspectives. The chapter also offers three criteria for evaluating good public digital services – accessibility, usability, and usefulness. Each of these concepts is discussed in more detail, in order to equip the readers with the cues to their own evaluation. At the very end, the chapter offers a critical summary of contemporary approaches to design, taking into account – among others – also the perspective of people with disability.