Bringing down the boundaries: creating an environment that brings out the much needed internal motivation of support personnel

Abstract

In the realm of computer support services there is a difficult challenge to get personnel motivated. The reality is you can always utilize external motivators but internal motivation can not be forced and this is the motivation that makes an employee excel. An environment must be created that removes boundaries and allows this internal motivation to thrive. The paper discusses what was done and is currently happening at Rollins College to create this environment. It includes some successes and failures that have occurred along the way. Since motivation is a continual effort, we will also discuss what the future entails, and how to keep the process moving forward.