The future of email or when will Grandma be on the net?

Abstract

What is the role of electronic mail in the office of the future? Electronic mail is growing rapidly beyond the sending of simple text messages, messages today can include graphics and audio. As e-mail technology becomes more enriched, its role becomes increasingly important and widespread both for work and home use. This paper starts with a tutorial on what e-mail is all about and how the architecture of e-mail is evolving. Finally, it expounds on what role e-mail will have in the office of the future and in the home.<>