Factors Affecting the Perceived Quality of Service and Patient Satisfaction on Inpatient Care of Nabire Hospital Papua

Childhood Stunting, Wasting, and Obesity, as the Critical Global Health Issues: Forging Cross-Sectoral Solutions Pub Date : 2020-11-19 DOI:10.26911/THE7THICPH.04.46

Agustina Utii, Bhisma Murti, Yulia Lanti Retno Dewi, Priscilla Jessica Pihahey

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Abstract

ABSTRACT Background: The government’s efforts to improve public health level are by providing excellent health service facilities, including promotion, preventive, curative, and rehabilitative. The outcome of quality health service can be measured by patient perception and satisfaction. This study aimed to examine factors affecting the perceived quality of service and patient satisfaction on inpatient care of Nabire Hospital, Papua, Indonesia. Subjects and Method: A cross-sectional study was carried out at Nabire regional hospital, Papua, Indonesia, from March to Mey 2020. A sample of 207 inpatients was selected by stratified random sampling. The dependent variable was patient satisfaction. The independent variables were age, income, and length of stay type class health insurance, working, and patient perception toward doctor, nurse, and inpatients facilities. The data were collected by questionnaire and analyzed by a multiple logistic regression. Results: Inpatients satisfaction decreased with age ≥50 years (OR= 0.72; 95% CI= 0.24 to 2.65; p= 0.720), income ≥Papua minimum wage (OR= 0.77; 95% CI= 0.22 to 2.73; p= 0.685), and length of stay ≥7 days (OR= 0.13; 95% CI= 0.03 to 0.53; p= 0.004). Inpatients satisfaction increased with class 2 and 3 (OR= 1.15; 95% CI= 0.43 to 3.07; p= 0.773), non national health insurance (OR= 1.21; 95% CI= 0.46 to 3.23; p= 0.700), working (OR= 2.13; 95% CI= 0.58 to 7.85; p= 0.258), good patient perception toward doctor (OR= 3.03; 95% CI= 1.15 to 7.99; p<0.001), good persepsi patient perception toward nurse (OR= 4.04; 95% CI= 1.15 to 14.17; p<0.001), and patient perception toward inpatients facilities (OR= 26.8; 95% CI= 11.0 to 65.32; p<0.001). Conclusion: Inpatients satisfaction decreases with age ≥50 years, income ≥Papua minimum wage, and length of stay ≥7 days. Inpatients satisfaction increases with class 2 and 3, non national health insurance, working, good patient perception toward doctor, good persepsi patient perception toward nurse, and patient perception toward inpatients facilities. Keywords: inpatients satisfaction, patient perception, health insurance Correspondence: Agustina Utii. Masters Program in Public Health. Universitas Sebelas Maret, Jl. Ir. Sutami 36A, Surakarta 57126, Central Java. Email: agustinautii1@gmail.com. Mobile: 081240051451. DOI: https://doi.org/10.26911/the7thicph.04.46

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影响巴布亚Nabire医院住院护理服务质量及患者满意度的因素

背景:政府通过提供优质的卫生服务设施来提高公共卫生水平，包括促进、预防、治疗和康复。质量卫生服务的结果可以通过患者的感知和满意度来衡量。本研究旨在探讨影响印尼巴布亚Nabire医院住院护理的感知服务质量和患者满意度的因素。对象和方法:于2020年3月至5月在印度尼西亚巴布亚Nabire地区医院进行了一项横断面研究。采用分层随机抽样方法抽取207例住院患者。因变量为患者满意度。自变量为年龄、收入、住院时间、医疗保险类别、工作、患者对医生、护士和住院设施的认知。采用问卷调查法收集资料，采用多元logistic回归分析。结果:住院患者满意度随年龄≥50岁而降低(OR= 0.72;95% CI= 0.24 ~ 2.65;p= 0.720)，收入≥巴布亚最低工资(OR= 0.77;95% CI= 0.22 ~ 2.73;p= 0.685)，住院时间≥7天(OR= 0.13;95% CI= 0.03 ~ 0.53;p = 0.004)。2级和3级住院患者满意度增加(OR= 1.15;95% CI= 0.43 ~ 3.07;p= 0.773)，非国民健康保险(OR= 1.21;95% CI= 0.46 ~ 3.23;p= 0.700)，工作(OR= 2.13;95% CI= 0.58 ~ 7.85;p= 0.258)，患者对医生的感知良好(OR= 3.03;95% CI= 1.15 ~ 7.99;p<0.001)，良好的患者对护士的感知(OR= 4.04;95% CI= 1.15 ~ 14.17;p<0.001)，以及患者对住院设施的感知(OR= 26.8;95% CI= 11.0 ~ 65.32;p < 0.001)。结论:住院患者满意度随年龄≥50岁、收入≥巴布亚最低工资、住院天数≥7天而降低。住院病人满意度随第二类和第三类、非国民健康保险、工作、病人对医生的良好认知、病人对护士的良好认知、病人对住院设施的良好认知而增加。关键词:住院患者满意度，患者感知，健康保险对应，Agustina Utii。公共卫生硕士课程西贝拉斯市场大学，jr。红外光谱。Sutami 36A, Surakarta 57126，中爪哇。电子邮件:agustinautii1@gmail.com。手机:081240051451。DOI: https://doi.org/10.26911/the7thicph.04.46

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Childhood Stunting, Wasting, and Obesity, as the Critical Global Health Issues: Forging Cross-Sectoral Solutions

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