FrUtEG

Abstract

The user experience is the form in which a user feels when using a product or service, for this reason the UX has become a fundamental factor in the success or failure of a product or service [12]. To achieve a good UX, a product must be useful to allow users to perform their tasks, and easy to use by the user (product usability). Both aspects affect the desirability of use that the product produces in the user, as well as the way in which a user experiences a certain brand. Different frameworks, methods and instruments to evaluate the software UX have been proposed. Groupware is a software that provide a group of users with means for communication, collaboration, coordination and regulation their activity in order to achieve a common goal [18]. In this context, we are interested in UX evaluation of groupware from the utility aspect. Because a product can be easy to use and even look attractive, however, if it does not allow the user to achieve their goals, the user will not want to continue using the product. From this perspective, many of the current evaluation proposals focus on assessing how easy groupware is to use, but neglecting to evaluate how useful groupware is. This article introduces a conceptual framework to evaluate utility of groupwares.