The impact of internal control practice on management performance in the Telecom industry during pandemic period in Ghana.

Abstract

The study aims to investigate current and recent rampant weak internal controls and their impact on the financial performance of the mobile payment companies in Ghana. The study used Secondary data to perform multiple linear regression analysis for the past ten years of the mobile payment companies’ operations around the globe. Methodically, partial and cross-correlation tests, regression analysis, ranking, and ANOVA analysis were exploited in the analysis to estimate and predict the relationship between internal controls and their impact on financial performance indicators. The tests predicted either positive or negative bi-directional relationships of the variables of the mobile companies used in the study. Among the four competing firms, MTN portrayed the strongest cashflow position whereas the Airtel depicted the weakest in the current and acid test ratios. The study outcome is expected to enforce the stakeholders and government to establish specific policies that will regulate the internal control to improve the liquidity of mobile payment companies. Keywords: COSO Framework; Enterprise control; Ghana; internal control system; Telecom.