Quality assessment and user experience analysis of digital health apps

Abstract

This paper provides an overview of research conducted in the area of digital health app (DHA) evaluation focusing on user experience (UX) assessment. A literature review of existing evaluation frameworks has been conducted. Furthermore, in collaboration with ‘The Organisation for the Review of Care and Health Applications’ (ORCHA - a digital health app compliance company), a unique dataset comprising of quality assessment data for 2053 DHAs has been acquired. Using available literature and data science techniques on the ORCHA dataset, this research aims to derive new insights into the quality assessment process as well as new mobile UX knowledge and UX assessment tools.