"Action will be taken": Delhi traffic police@FB

Abstract

We examine the use of social networking by the Delhi Traffic Police and find that open online exchanges represent a new communicative paradigm in eGovernance. By showing patterns in citizen comments and bureaucrat responses, we argue that the Delhi Police case is an instructive example for the evolution of eGovernance in various parts of the developing world where the legacy means of communication between official channels and the general public are strained by complex and inaccessible red tape.