Development of QOC Matrix- The Worker's Voice (part 1)

Abstract

The Faculty of chemical sciences and engineering form the Morelos University in México, has developed a tool called “QOC Matrix - the worker’s voice”. It is based on the logics of QOC (Questions, Options and Criterion), 6’s philosophy, ISO International Standers about Ergonomic guiding principles, National Institute for Occupational Safety and Health – USA publications, among others. Quality concepts like the Voice of Customer VOC (activity to meet the customer’s requirements), are used to obtain “The worker’s voice”, that will be used in the decision-making process about the design or redesign their workstation. The results obtained from the matrix have the objective to define if the workstations meet standards about cleanliness, organization and safety. Also, identify, the waste of “Talent” (underestimating as the creativity and intelligence of the workforce). All these having as a goal: “to create formal means to add value to the voice of the worker to express quality of working life that they want and need”.