eHealth Adoption on Patients' Pre-Consultation Waiting Time: A Comparative Assessment of Two District Hospitals in Abuja, Nigeria

Int. J. Inf. Technol. Web Eng. Pub Date : 2020-04-01 DOI:10.4018/ijitwe.2020040105

I. Ekong, O. Esan, E. Chukwu, Mohammed B. Kawu

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Abstract

Evidence to support widespread adoption of digital health tools in hospitals is still lacking, and proof of their acceptance within the health system is largely missing. This study compared patient's pre-consultation waiting time (time spent at the pay-point, registration, and nursing-station prior to consultation) in two hospitals, one using paper based registration system and the other using an electronic (eHealth) registration system. Structured questionnaires were administered to both patients and health workers to determine and compare factors affecting care delivery wait times and how the use or non-use of eHealth in patient's registration process influence it. In addition, patient wait times were measured in both hospitals at these care points. Overall aggregate waiting time was observed to be longer in Maitama District Hospital (MDH) using the electronic hospital information system. This variance was found to be statistically significant as can be seen (t= 58.405, p=0.024). Inspite of this, wait times at registration and pay-point was significantly lower for MDH.

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采用电子健康对患者会诊前等待时间的影响:尼日利亚阿布贾两家地区医院的比较评估

支持在医院广泛采用数字卫生工具的证据仍然缺乏，而且在卫生系统内接受数字卫生工具的证据基本上缺失。本研究比较了两家医院患者的会诊前等待时间(会诊前在支付点、登记和护理站花费的时间)，一家使用纸质登记系统，另一家使用电子(eHealth)登记系统。对患者和卫生工作者进行了结构化问卷调查，以确定和比较影响医疗服务等待时间的因素，以及在患者注册过程中使用或不使用电子卫生保健如何影响等待时间。此外，还测量了两家医院在这些护理点的患者等待时间。使用电子医院信息系统的弹玉区医院(MDH)总体总等待时间更长。可以看出，这种差异具有统计学意义(t= 58.405, p=0.024)。尽管如此，MDH在注册和付费点的等待时间明显较低。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Int. J. Inf. Technol. Web Eng.

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