Scientific identity in top journals of services marketing: review and evaluation

Abstract

Purpose – The objective of the paper is to describe the “scientific identity” of the “top” journals in services marketing by reviewing and evaluating the methodological approaches and the geographical affiliations of authors published in selected journals. Design/methodology/approach – A sample of “top” journals in services marketing is selected on the basis of expert opinion. The selection includes the International Journal of Service Industry Management (IJSIM), the Journal of Services Marketing (JSM), the Journal of Service Research (JSR), Managing Service Quality (MSQ), and the Service Industries Journal (SIJ). The review and evaluation considers all papers (a total of 1,107) published in these journals over a six-year period from 2000 to 2005. The papers are categorized and the geographical affiliations of the authors are noted. The compiled results are analyzed for patterns that reveal the “scientific identity” of each of the selected journals. Findings – The “scientific identities” of JSM and JSR are revealed as being built upon quantitative research designs and the North American paradigm of research values. MSQ and SIJ are found to be largely based upon a mix of empirical research designs and the European paradigm of research values. IJSIM is found to be based on a mix of empirical research designs and a mix of European and North American research values. However, no journal is found to be narrowly focused, and the variety of “scientific identities” among the journals studied here bodes well for ongoing scientific enquiry in services marketing. Research limitations/implications – Further studies of the “scientific identity” of individual research journals are required in other sub-disciplines of marketing. Practical implications – Scholars will benefit from insights into the “scientific identities” of the “top” journals in services marketing. In particular, scholars can note the particular features of individual journals while acknowledging the paradigmatic flexibility and richness of research designs that are present in all of these journals. Originality/value – This is the first review and evaluation of the “scientific identity” of “top” service-marketing journals in terms of categories of papers published and geographical affiliation of published authors. The study provides valuable insights into the nature of academic publishing in the burgeoning area of services marketing.