Online Dispute Resolution

Digital Communication Management Pub Date : 2018-09-19 DOI:10.5772/INTECHOPEN.76032

Deepak Verma, Anshu Banwari, Neerja Pande

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引用次数: 5

Abstract

The contemporary world belongs to communication where lot of interactions, trading, and business dealings are happening between people, organizations, and business partners. This has led to the sharp rise in disputes and conflicts, and they have become an unavoidable part of our ecosystem. Disputes and conflicts are not only related to online communication but also crops up during face-to-face or offline communication. The disputes/conflicts need to be handled, managed, and resolved timely and in a cost-effective manner. These days, online communication medium is used very effectively for such dispute resolutions. Online dispute resolution is mostly done through video conferencing, email exchanges, instant chat, and interaction through mobile phones. In order to understand the corporate perspective of India related to the online communication and online dispute resolution, interviews of 50 working professionals were conducted. Each of these professionals is at the leadership position and uses online communication more often in their day-to-day professional work. Their views were recorded and interpreted in order to understand practical issues related to online communication and online dispute resolution. In this chapter, we will be discussing the pertinent process of online dispute resolution for both online and offline disputes pertaining to the business environment.

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网上争议解决

当今世界属于交流的世界，在这里，人与人、组织和业务伙伴之间发生了大量的交互、交易和业务交易。这导致了争端和冲突的急剧增加，它们已经成为我们生态系统中不可避免的一部分。纠纷和冲突不仅与线上交流有关，在面对面或线下交流中也会出现。纠纷/冲突需要及时处理、管理和解决，并以符合成本效益的方式解决。如今，在线沟通媒体被非常有效地用于此类争议解决。在线纠纷解决主要通过视频会议、电子邮件交流、即时聊天和手机互动来完成。为了了解印度企业对在线沟通和在线争议解决的看法，我们对50名在职专业人士进行了访谈。这些专业人士都处于领导地位，在日常的专业工作中更多地使用在线交流。他们的观点被记录和解释，以便了解与在线交流和在线争议解决有关的实际问题。在本章中，我们将讨论与商业环境有关的在线和离线争议的在线争议解决的相关流程。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Digital Communication Management

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