Assessment Centers

Abstract

This chapter addresses the application of assessment centers as a management development strategy for adult learning and describes how innovations in technology and other tools can elevate the traditional assessment center design to allow for a comprehensive blended-learning approach that adds to the fidelity and impact of the assessment center experience. Effective training and development programs can enhance a company’s ability to prepare its workforce and, thereby, to achieve business results such as profitability, growth and expansion, and successful competition. Drawing on best practices and including client case studies and suggested directions for future practice, the chapter offers guidelines for designing and implementing an assessment center.