EMOTIONAL INTELLIGENCE - A POSSIBLE PREDICTOR OF PERFORMANCE OR SUCCESS AT ORGANIZATIONAL AND INDIVIDUAL LEVEL?!

Abstract

Considered in the past as being solely a rational being, nowadays, following specialist researches, man is also perceived as an emotional being, triggering emotions which, if appropriately educated, allow us to obtain countless benefits, both professionally, and personally. Thus, the concept of emotional intelligence redefines the image about man and about the world. At organizational level, performance achievement depends both on the manager’s or team success, and on the success of every individual employee, such success being influenced by how the members relate and interact with each other. Furthermore, an important role is played by the team vision on performance and on achieving it, this being based on psychological and social factors making their reaching their goals easier or harder, since such factors are related to the emotional intelligence. Emotional intelligence cannot be, by itself, a predictor of career success, satisfactory career or effective leadership. It is only one of several important components. It increases the chances of success, however it does not guarantee success in the absence or required knowledge. Some studies describe the role emotional intelligence plays in career planning, and even analyse the levels of emotional intelligence required for every single stage in someone’s career. In time, within organizations, a new type of management has slowly, but surely, outlined itself, namely, the emotional intelligence management. This paper aims at approaching this topic both theoretically, and practically, through applications. The micro-research was performed in a Romanian private company, the subjects interviewed in parallel being both Department Managers (the tool being the EQ test), and their subordinates (the tool being the questionnaire), and it aims at identifying a correlation between the Manager’s EQ level and the organizational climate of the subordinated team.