Integrated enterprise system selection based on a fuzzy MCDM approach

Abstract

An integrated enterprise system (IES) is essential to keep an enterprise growing and improving its productivity. Previous research relating to IES selection generally deals only with ERP solutions. The aim of this paper is to propose a fuzzy multi criteria decision making (MCDM) approach that could be followed to enable a given enterprise to select the most appropriate IES among the existing ones (Proprietary ERP, Open source ERP, In-house software, Best of Breed, ASP). Firstly, this paper analyses and synthetizes many criteria used in previous research works and proposes new ones to sort out the most relevant into nine dimensions for our problematic. Secondly, it presents a selection process which combines two fuzzy methods: Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL) and fuzzy Analytic Network Process (FANP).