Collective Bargaining: A Catalyst for Dispute Resolution between Employers and Employees in the Retail Industry in Urban Mutare

Abstract

The study assesses the effectiveness of collective bargaining in resolving conflicts between employers and employees in the retail industry. The study shows that collective bargaining is a valuable dispute resolution device in the retail industry. It gives an opportunity to employers and employees to discuss their concerns pertaining to issues of work thereby preventing and resolving disputes amicably. Collective bargaining creates a platform for effective communication, negotiations in good faith, impart knowledge of rights as outlined in the Labour Act Chapter 28:01 and make organisations follow through the collective bargaining agreement (CBA). The study proposes that organisations should ensure that collective bargaining adheres and implements all the CBAs.