A study of the association between self-awareness, personal & social competence with the emotional intelligence of software professional in IT industry in India.

Abstract

The aim of the present study has been to investigate the association between self-awareness, personal & social competence with the emotional intelligence of software professional in IT industry in India. The study was conducted in IT industry in India. A structured questionnaire was developed by the researcher based on emotional intelligence competencies as given by Daniel Goleman (1995, 1998) and other researchers and was applied in IT service industry. A sample of 500 software professionals’ primary data was collected through convenience sampling technique and statistical tools like frequency analysis, crosstabulation analysis and chi square analysis were used for data analysis. The statistical data were computed by SPSS 21.0 for Windows. The results of the analysis found statistically significant and positive correlations between two variables of study; this means that high level of self-awareness, personal and social competence of software professionals was associated with the emotional intelligence of software professionals. The primary focus of software professionals is on the technical knowledge and expertise. But the previous studies, as well as the present research proved the importance of emotional intelligence for the software professionals in order to improve their effectiveness and efficiency in an organisation as well as to serve the clients. The more the level of emotional intelligence, the higher will be the performance of software professionals.