Quality process and Knowledge Management Issues for the University Information Systems Management

Abstract

The "Centre Interuniversitaire de Calcul de Grenoble", CICG, is Center for Information Resources and Technology shared by the five universities of Grenoble (representing 63,000 students and a number of renowned research labs). CICG provides Management Information Systems (MIS) and backbone networks. MIS software is Unix, Oracle client/server based. Major issues for the MIS department are availability, performance and security of data, as well as software maintenance and improvement.