A model validation to establish the relationship between teacher performance and student satisfaction

Abstract

The work purpose was to validate a teacher performance model, by establishing a relationship with the satisfaction of educational service at the university level, in Peru as in other countries of the world, are currently experiencing social isolation as one of the policies of governments in order to minimize the negative impacts of Covid-19. In Peru as part of an extreme set of measures adopted by the government, is the suspension of educational activities at all levels of education, so that, at the university level, from one day to another, teachers and their students have been conducting online learning sessions, through Learning Manangement System - LMS, this process of adaptation of a face-to-face education to the virtual, is having its impacts, which will surely be evaluated in the future. One of the key factors for the success of university education is undoubtedly the teacher's performance. Now, with the implementation of a virtual educational model, it is necessary to evaluate the models implemented. The research proposed is the validity of an evaluation model about teacher performance, for which the first step was the development of an instrument with 5 factors and 15 politomic items of graduated answers in the Likert scale, the selected factors respond to a theoretical construct related to the evaluation and teacher performance and a decisive question about the satisfaction of the service, adapted from the Net Promoter Score (NPS). For the model creation, we started with an exploratory analysis, which included a factorial analysis, secondly, we performed a confirmatory analysis with the PLS-SEM methodology which is a second generation multivariate method called Structural Equation Modeling with Partial Least Squares. The sample consists of 358 cases in university students of the social sciences area. It is concluded that the model proposed to evaluate the teaching performance establishing a relation with the student satisfaction, is valid.