Enhancing process compliance in complex product developments: insights from an international manufacturer

Abstract

Poor process compliance oftentimes leads to insufficient fulfillment of strategic goals. To prevent this, adequate initiatives to achieve process compliance and consequently to achieve corporate objectives need to be taken. In this context, the product development represents a significant core process to achieve strategic goals for manufacturing companies. Using the example of an international manufacturer, this contribution describes the derivation of effective actions to increase compliance with the product development process by using S-BPM models. The relevant stakeholders as well as the role specific tasks and responsibilities are identified assessing interactions and behaviors applying Subject Oriented modeling notations. Based on this basic information, we conduct semi-structured interviews with relevant stakeholders to identify the problem areas where process users need support. Moreover, we conclude implications to increase process compliance and show how to translate these implications into actual support content such as templates and checklists