Guesswork and common sense: the alphabetic reference design process for Microsoft Works

Abstract

It has been found that the Microsoft alphabetic reference paradigm is a flexible model for documenting software applications. It makes it possible to tailor manuals to a diverse range of software, reduce page count, and provide a usable tool for serial (step-by-step) and holistic (concept-oriented) learners. After discussing reference organization considerations and paradigm options, the author describes the modified alphabetic paradigm for the Microsoft Works Reference.<>