Enthusiasts, Pragmatists, and Skeptics: Investigating Users’ Attitudes Towards Emotion- and Personality-Aware Voice Assistants across Cultures

Proceedings of Mensch und Computer 2022 Pub Date : 2022-09-04 DOI:10.1145/3543758.3543776

MA Yong, Yomna Abdelrahman, Barbarella Petz, Heiko Drewes, A. Butz, Yong Ma, Yomna Abdelrahman, Barbarella Petz, Heiko Drewes, Florian Alt, H. Hussmann

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引用次数: 1

Abstract

Voice Assistants (VAs) are becoming a regular part of our daily life. They are embedded in our smartphones or smart home devices. Just as natural language processing has improved the conversation with VAs, ongoing work in speech emotion recognition also suggests that VAs will soon become emotion- and personality-aware. However, the social implications, ethical borders and the users’ general attitude towards such VAs remain underexplored. In this paper, we investigate users’ attitudes towards and preferences for emotionally aware VAs in three different cultures. We conducted an online questionnaire with N = 364 participants in Germany, China, and Egypt to identify differences and similarities in attitudes. Using a cluster analysis, we identified three different basic user types (Enthusiasts, Pragmatists, and Skeptics), which exist in all cultures. We contribute characteristic properties of these user types and highlight how future VAs should support customizable interactions to enhance user experience across cultures.

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狂热者、实用主义者和怀疑论者:调查不同文化的用户对情感和个性感知语音助手的态度

语音助手(VAs)正在成为我们日常生活的一部分。它们嵌入在我们的智能手机或智能家居设备中。就像自然语言处理改善了与人工智能的对话一样，正在进行的语音情感识别工作也表明，人工智能很快就会变得具有情感和个性意识。然而，社会影响、伦理界限和用户对这类人工智能的普遍态度仍未得到充分探讨。在本文中，我们调查了三种不同文化中用户对情感感知人工智能的态度和偏好。我们对德国、中国和埃及的364名参与者进行了在线问卷调查，以确定态度的差异和相似之处。通过聚类分析，我们确定了三种不同的基本用户类型(发烧友、实用主义者和怀疑论者)，它们存在于所有文化中。我们提供了这些用户类型的特征属性，并强调了未来的虚拟助理应该如何支持可定制的交互，以增强跨文化的用户体验。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of Mensch und Computer 2022

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