FORMATION OF QUALITY MANAGEMENT SYSTEM FOR LOGISTICS BUSINESS PROCESSES AT MOTOR-TRANSPORT ENTERPRISES

Abstract

Effective management of logistics business processes quality, organization and achievement of goals require an appropriate system.  However, in modern literature and practice, quality management of logistics business processes is carried out in fragments, out of necessity; management functions are not organized into a single system.  Therefore, the main task of the study is to determine the place of quality management system of logistics business processes in the overall management system of the enterprise, substantiate its structure and content. The theoretical basis for the formation of a quality management system for logistics business processes is the basic provisions of process and system approaches.  The process approach provides consideration of logistics business processes of the enterprise as a set of interconnected logistics processes carried out by stages of production; system approach includes the creation of an organized dynamic system characterized by the interaction of the object, the subject through control channels and feedback, as well as the study of the system behavior taking into account the influence of the external environment. Quality management of logistics business processes consists of two aspects: strategic and current. Management of strategic processes is subject to corporate (marketing) strategy and takes into account the needs of consumers from the standpoint of logistics; continuous improvement of the quality of logistics business processes; measuring the level of achieved quality of business processes and continuous monitoring. Quality management of logistics business processes of current activities includes organizing management in such a way as to best satisfy the end user while achieving high efficiency of logistics business processes (operational planning, organization of business processes, analysis of key indicators of their evaluation, preventive and corrective actions, bringing decisions to the performers, etc.). The implementation of such management is based on the general principle of the quality chain. The prospects for further research are to develop approaches to the implementation of appropriate quality management functions of logistics processes at motor-transport enterprises.