The Effect of Raw Material Supply, Service Quality, Product Quality to Outlet Performance

Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019) Pub Date : 2019-10-01 DOI:10.2991/icoi-19.2019.39

A. Purwanto, R. Parashakti, M. Nashar

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引用次数: 2

Abstract

This study aims to see the effect of raw material, service quality, product quality to outlet performance from one of largest restaurant chains in Indonesia. The resulting raw material inventory has a significant influence on service quality, because it has a t-statistic value above 1.96 which is equal to 6,561 with a positive original sample estimate value that is equal to 0.611. Raw material inventory has a significant influence on product quality, since it has a t-statistic value above 1.96 which is equal to 8.013 with a positive original sample estimate value which is equal to 0.585. Service quality has a significant influence on outlet performance as it has a t-statistic value above 1.96 which is equal to 2.331 with a positive original sample estimate value which is equal to 0.272. Product quality has a significant influence on outlet performance because it has a t-statistic value above 1.96 which is equal to 3.521 with a positive original sample estimate value which is equal to 0.417. Keywords— food restaurant, inventory, strategic management

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原材料供应、服务质量、产品质量对出口业绩的影响

本研究旨在了解原材料，服务质量，产品质量对印尼最大的连锁餐厅之一的出口业绩的影响。由此得出的原材料库存对服务质量有显著影响，因为它的t统计值大于1.96，等于6561，原始样本估计值为正，等于0.611。原材料库存对产品质量有显著影响，其t统计量大于1.96，等于8.013，原始样本估计值为正，等于0.585。服务质量对出口业绩有显著影响，其t统计量大于1.96，等于2.331，原始样本估计值为正，等于0.272。产品质量对出口业绩有显著影响，因为其t统计值大于1.96，等于3.521，原始样本估计值为正，等于0.417。关键词:餐饮，库存，战略管理

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Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)

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