Analysis of Stakeholder Satisfaction Level of Samudra University Alumni Competence

Abstract

Higher education is part of the national education system and has the responsibility to educate the nation's generation and to create a prosperous, independent, and highly competitive society. The respondents of this research are the stakeholders who use the alumni of Samudra University. This study aim to analyze stakeholder perceptions of the competency level of Samudra University alumni. The respondents of this research are thirty-nine stakeholders from various companies who have assessed eighty alumni. Data collection techniques in this study used a questionnaire. Research method used in this study is gap and Importance Performance Analysis. The indicators used in assessing alumni competence are nine items, including the following:(1) Ethics and morals, (2) Professionalism, (3) Insights, (4) Leadership, (5) Teamwork, (6) Mastery of foreign languages, (7) Communication,(8) IT Skills, and (9) Self-development. The results of this study were the attribute included in quadrant I (High Importance and Low Performance) is intellectual ability, and then there were six attributes in quadrant II (High Importance and High Performance) consisting of ethics and morals, insight, teamwork, communication skills, information technology skills, and self-development. The attributes included in quadrant III (Low Importance and Low Performance) were leadership skills and English language skills and none in quadrant IV.