Business Process Re-Engineering (BPR) and performance of Islamic Banking branches in Kedah: Maqasid Al-Shari'ah perspective

Abstract

The purpose of this study is to investigate the relationship between Business Process Re-Engineering (BPR) and performance of Islamic banking branches in Kedah from the perspective of Maqasid Al-Shari'ah. The questionnaires were sent directly to branches and collected by hand. 59 samples were returned, however, only 54 samples were used for further data analysis. The data were analyzed using the multiple regression analysis. Collectively, the result showed that the BPR was able to influence the performance of Islamic banking branches in Kedah. The findings indicated that only management commitment, customer focus, and BPR project management were significantly related to the overall Islamic banking performance. The outcome of this study provides important insights to both managers and researchers for further understanding about BPR factors and Islamic bank's performance.