ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN PADA PESERTA BPJS (BADAN PENYELENGGARA JAMINAN SOSIAL) DAN NON BPJS DI RSUD GAMBIRAN KEDIRI JAWA TIMUR

Romaji Romaji, Latifatun Nasihah
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引用次数: 4

Abstract

Abstrak : Kepuasan pasien merupakan perasaan yang dirasakan setelah membandingkan antara harapan dengan kenyataan. Upaya pemenuhan kepuasan harus menyeluruh kepada semua pasien baik pasien BPJS maupun don BPJS yang berobat ke rumah sakit. Tujuan penelitian untuk mengetahui kepuasan pasien terhadap pelayanan kesehatan pada peserta BPJS dan Non BPJS di Ruang Nifas RSUD Gambiran Kediri Jawa Timur.Desain penelitian adalah observasional analitik dengan metode cross sectional. Populasi Pasien rawat inap (post partum dan lainnya) dari peserta BPJS dan non BPJS dengan rata-rata 140 pasien/bulan dengan sampel 100 responden (50 BPJS dan 50 Non BPJS) diambil accidental sampling. Variabel bebas kepersertaan pasien dilihat dari BPJS Kesehatan dan Non BPJS dikumpulkan dengan kuesioner dan dianalisis dengan uji Wilcoxon.Diketahui hampir seluruh responden kelompok BPJS puas terhadap pelayanan kesehatan yaitu 40 responden (80,0%), hampir hampir seluruh responden kelompok Non BPJS puas terhadap pelayanan kesehatan yaitu 44 responden (88,0%) dari total 50 responden dan ada perbedaan kepuasan antara pasien BPJS dan Non BPJS terhadap pelayanan kesehatan (p = 0,012 > 0,05 Ho ditolak). Hal ini disebabkan adanya penilaian subyektif dari pasien.Disimpulkan masih ada perbedaan kepuasan pasien antara peserta BPJS dan non BPJS. Disarankan agar pihak rumah sakit melakukan evaluasi kembali mengenai pelayanan yang diberikan.Kata kunci : kepuasan pasien, peserta BPJS dan Non BPJSABSTRACT : The patients’ satisfaction was a sense after comparing between expectation and reality. The efforts to fulfill the satisfaction should be totally either to BPJS or non BPJS patients who went to the hospital. The objective of this research was to know the patients’ satisfaction towards BPJS or non BPJS patients’ health service at partum room of Gambiran Regional Hospital Kediri, East Java.The design of this research was observational analytics with cross-sectional approach. The population was 140 BPJS and non BPJS inpatients on average every month (postpartum patients and others), and 100 respondents (50 BPJS patients and 50 non BPJS patients) were taken as samples by accidental sampling technique. The independent variable was the patients’ membership or non-membership of BPJS, collected from questionnaires and analyzed with Wilcoxon Test.The research results were almost all BPJS patients or 40 respondents (80.0%) felt satisfied of the health service, almost all non BPJS patients or 44 respondents (88.0%) felt satisfied of the health service of toally 50 respondents, and there was a difference of the satisfaction between BPJS and non BPJS patients towards the health service (p = 0.012 > 0.05 Ho was denied), it was because of the patients’ subjective judgments. The conclusion was that there was and there was a difference of the satisfaction between BPJS and non BPJS patients. The hospital was recommended to make reevaluation towards the service given.Keywords: The patients’ satisfaction, BPJS and non BPJS members
分析病人对参加BPJS(社会保障机构)和东爪哇kesud GAMBIRAN KEDIRI的非BPJS参与者对健康服务的满意度
抽象:患者满意度是将希望与现实进行比较后的一种感觉。满足努力必须对所有正在住院的BPJS患者和don BPJS患者都是全面的。研究的目的是了解病人对健康服务对参与者BPJS和非BPJS的满意度。研究设计是通过横断面方法进行分析观察。来自BPJS参与者和非BPJS的平均患者为140名患者/月,样本为100名受访者(50 BPJS和50非BPJS),均为意外抽样。病人的自由选择变量可以从健康和非医用BPJS中观察到,它是通过问卷收集的,并通过Wilcoxon测试进行分析。众所周知,几乎所有的受访者对医疗服务的社会服务满意即40小组的受访者(80,0%非社会服务团体),几乎所有的受访者对医疗保健44的受访者(88,0%总共50受访者和满足之间是有区别的)病人对医疗服务的社会服务和非社会服务(p = 0.012 > 0。05 Ho)拒绝了。这是病人主观判断的结果。推断,BPJS参与者和非BPJS参与者之间的病人满意度仍然存在。建议医院对所提供的服务进行重新评估。关键词:患者满意度、BPJS参与者和非BPJSABSTRACT参与者:patients的满意度是在期望和现实之间相互适应之后的感觉。满足满足的努力应该是完全的无论是对BPJS还是对去医院的非BPJS patients。这项研究的目的是了解病人在冈比亚地区医院Kediri区的房间里对BPJS或非BPJS patients的满意。本研究的设计是交叉分析和交叉分析。人口每个月有140个BPJS和非BPJS在平均每个月(产后病人和其他人),100个respondents (50 BPJS patients和50个非BPJS patients)被accidental技术样本当作样本。来自威尔科森测试的质疑和分析的独立变化是来自病人的参与或非js的参与。《research results)是几乎所有社会服务病人或40 respondents(80 . 0%)感觉心满意足health service),几乎所有非社会服务之病人或44 respondents(88 . 0%)感觉心满意足》(health service of respondents 50 toally, and之间是有一个画《satisfaction社会服务和社会服务病人向非《health service) (p = 0.012 > 0。05 Ho是拒绝),这是因为病人之“subjective judgments。结论是,BPJS和非BPJS耐心之间的满足是有区别的。医院重新考虑提供服务。重点词:耐心的人满意的,BPJS和非BPJS成员
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