Inter-organizational Process Flow Adjustment: Applying Multi-layered Process Flow Adjustment Tool

Abstract

The role of enterprise information systems (EIS) is becoming more and more important, and therefore the expectations of top management regarding information technology (IT) are said to be increasing. However, research results have shown that the satisfaction level of top management is not high enough, actually about 60% of top management are unhappy with the information systems of their companies. One of the reasons for this situation is considered to be the method of business process modeling (BPM) [6]. In this paper, the authors propose a business process modeling tool appropriate for Japanese companies. The concept, architecture of the tool, and evaluation result are also described in this paper.