Analysis of Soft Skills of Production Workers in the Context of Product Quality with an Example of Organic Mills

Abstract

Responsibility for the credibility and quality of an organic product lies with the entrepreneur. It is therefore in the entrepreneur’s interest to recruit competent employees who stimulate the desired behaviours and activities conducive to the achievement of strategic goals connected with production of products with the quality expected by consumers of organic foods. Therefore, it was considered purposeful to analyse the issues of competencies of production workers' in relation to the Robles' set of soft skills. The topics discussed in the study include knowledge, skills, and internal motivation of the employees. A closer examination of the discussed problems was conducted with the example of a corporation X for its branches located in Poland, the Czech Republic and Romania which produce organic flour. The five-point Likert scale was used in the empirical examinations.