Enhancing employee performance through the application of dispute resolutions in the banking industry

Abstract

This study examined the effect of dispute resolution strategies on employee performance in the Nigerian banking industry. Two variables were discussed; compromising strategy and integrating strategies as they affect employee performance in selected banks in Delta State. The sample size for the study was 162 respondents. A simple random sampling technique was adopted. Validated structured sets of questionnaires were used, the primary instruments for data collection. The study adopted descriptive statistics and frequency analysis. A test of hypotheses was done using regression analysis. The study found that there were positive and significant effects of compromising Strategy and integrating strategy on employee performance. The study concluded that integrating g strategy has a major effect on employee performance in Nigeria's banking industry and Nigeria banks should improve on integrating strategy because it would go a long way in enhancing employee performance and that integrity in the banks could have been achieved through strong moral principles and moral uprightness in financial transactions. It is recommended that Efforts should be made by management to organize seminars/workshops on organizational dispute resolution strategy from time to time for the employees. This will enable employees to learn about disputes and how they can be effectively managed for organizational effectiveness. Credible channels of communication and open discussions of disputes in work relations must be encouraged in an attempt to avoid confrontation, unhealthy competition, and domination as dispute resolution strategies. The study contributed to knowledge by developing a model that explains the relationship between dispute resolution and employee performance in the banking sector and also provided a framework that explains the necessity of dispute resolution and how it relates to employee performance in an organized setting.