Development and Validation of the System Trustworthiness Scale.

IF 2.9 3区心理学 Q1 BEHAVIORAL SCIENCES

Human Factors Pub Date : 2024-07-01 Epub Date: 2023-07-17 DOI:10.1177/00187208231189000

Gene M Alarcon, August Capiola, Michael A Lee, Sasha Willis, Izz Aldin Hamdan, Sarah A Jessup, Krista N Harris

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引用次数: 0

Abstract

Objective: We created and validated a scale to measure perceptions of system trustworthiness.

Background: Several scales exist in the literature that attempt to assess trustworthiness of system referents. However, existing measures suffer from limitations in their development and validation. The current study sought to develop a scale based on theory and methodological rigor.

Method: We conducted exploratory and confirmatory factor analyses on data from two online studies to develop the System Trustworthiness Scale (STS). Additional analyses explored the manipulation of the factors and assessed convergent and divergent validity.

Results: The exploratory factor analyses resulted in a three-factor solution that represented the theoretical constructs of trustworthiness: performance, purpose, and process. Confirmatory factor analyses confirmed the three-factor solution. In addition, correlation and regression analyses demonstrated the scale's divergent and predictive validity.

Conclusion: The STS is a psychometrically valid and predictive scale for assessing trustworthiness perceptions of system referents.

Applications: The STS assesses trustworthiness perceptions of systems. Importantly, the scale differentiates performance, purpose, and process constructs and is adaptable to a variety of system referents.

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系统可信度量表的开发与验证。

目的：我们创建并验证了一个量表，用于测量对系统可信度的感知：背景：我们创建并验证了一个量表，用于测量人们对系统可信度的看法：文献中有几种量表试图评估系统参照物的可信度。然而，现有的量表在开发和验证方面存在局限性。本研究试图开发一种基于理论和方法严谨性的量表：我们对两项在线研究的数据进行了探索性和确认性因子分析，从而开发出系统可信度量表（STS）。此外，我们还进行了其他分析，探讨了因子的操作方法，并评估了收敛效度和发散效度：探索性因子分析得出了一个三因子解决方案，代表了可信度的理论构架：绩效、目的和过程。确认性因素分析证实了三因素解决方案。此外，相关分析和回归分析也证明了量表的发散有效性和预测有效性：结论：STS 是一种心理测量有效且具有预测性的量表，可用于评估系统参照物的可信度感知：STS可评估对系统的可信度认知。重要的是，该量表可区分性能、目的和过程构架，并适用于各种系统参照物。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Factors 管理科学-行为科学

CiteScore

10.60

自引率

6.10%

发文量

审稿时长

6-12 weeks

期刊介绍： Human Factors: The Journal of the Human Factors and Ergonomics Society publishes peer-reviewed scientific studies in human factors/ergonomics that present theoretical and practical advances concerning the relationship between people and technologies, tools, environments, and systems. Papers published in Human Factors leverage fundamental knowledge of human capabilities and limitations – and the basic understanding of cognitive, physical, behavioral, physiological, social, developmental, affective, and motivational aspects of human performance – to yield design principles; enhance training, selection, and communication; and ultimately improve human-system interfaces and sociotechnical systems that lead to safer and more effective outcomes.