WSC'99. 1999 Winter Simulation Conference Proceedings. 'Simulation - A Bridge to the Future' (Cat. No.99CH37038)

Case study: simulation of the call center environment for comparing competing call routing technologies for business case ROI projection

Pub Date : 1999-12-05 DOI: 10.1109/WSC.1999.816912 K. Miller, V. Bapat

Increasing the power and value of manufacturing simulation via collaboration with other analytical tools: a panel discussion

Pub Date : 1999-12-05 DOI: 10.1109/WSC.1999.823212 O. Ulgen, G. Coffman, M. Rohrer, J. Shore, D. Sly, D. Wood

The nexus of simulation with command and control: what each community can offer the other

Pub Date : 1999-12-05 DOI: 10.1109/WSC.1999.816815 W.H. Lunceford