健康、护理还是住所?疗养院住客家属服务整体满意度影响因素的探索性分析。

IF 1.6 Q3 HEALTH POLICY & SERVICES
Antonio Sebastiano, Umberto Restelli, Romano Astolfo, Antonio Giangreco
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引用次数: 0

摘要

定期邀请居民的亲属评估养老院为老年人提供的酒店、社会和保健服务,以保留他们剩余的认知、身体和社会能力。在本研究中,我们认为,由于服务的技术和功能要素不同,居民亲属认为酒店服务的质量比其他类型的服务更容易评估。基于2012年意大利北部38家养老院居民亲属的反馈,我们的研究结果表明,酒店服务满意度部分中介了社会和医疗保健服务满意度的影响,超出了它们对所有服务的整体满意度的直接影响。最后,我们将讨论理论贡献和管理意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Health, care or shelter? An exploratory analysis of the factors affecting overall satisfaction with services of residents' relatives in nursing homes.

Residents' relatives are regularly solicited to evaluate the hotel, social- and health-care services that nursing homes provide to the aged in order to preserve their residual cognitive, physical, and social capabilities. In this study we argue that, due to the services' different technical and functional elements, residents' relatives find it easier to assess the quality of the hotel services instead of the other types of services. Based on 2012 responses from residents' relatives in 38 nursing homes in the Northern part of Italy, our results show that satisfaction with hotel services partially mediates the impact of satisfaction with social- and health-care services, above and beyond their direct effect on the overall satisfaction with all services. We conclude by discussing theoretical contributions and managerial implications.

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来源期刊
Health Services Management Research
Health Services Management Research HEALTH POLICY & SERVICES-
CiteScore
4.00
自引率
4.80%
发文量
33
期刊介绍: Health Services Management Research (HSMR) is an authoritative international peer-reviewed journal which publishes theoretically and empirically rigorous research on questions of enduring interest to health-care organizations and systems throughout the world. Examining the real issues confronting health services management, it provides an independent view and cutting edge evidence-based research to guide policy-making and management decision-making. HSMR aims to be a forum serving an international community of academics and researchers on the one hand and healthcare managers, executives, policymakers and clinicians and all health professionals on the other. HSMR wants to make a substantial contribution to both research and managerial practice, with particular emphasis placed on publishing studies which offer actionable findings and on promoting knowledge mobilisation toward theoretical advances.
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