中小企业数字化的回报——系统文献综述

Q1 Business, Management and Accounting

Journal of Small Business and Entrepreneurship Pub Date : 2021-10-01 DOI:10.1080/08276331.2021.1980680

Paul Pfister, Claudia Lehmann

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引用次数: 14

摘要

数字化是保持竞争力的关键。然而，在现有文献中，数字化对中小企业(SME)经营绩效的影响研究仍然不足。为了做出有效的技术采用决策，企业家需要了解数字解决方案的具体附加价值和回报。为此，通过分析2009年至2019年同行评议期刊上的124篇论文，进行了系统的文献综述。文章摘自常用数据库，包括EBSCOhost、Emerald、ResearchGate和ScienceDirect。提交了一份关于数字价值创造的最新报告。该分析揭示了14个经过验证的附加值，这些附加值可以根据被提及的次数进行排名，并分为财务和战略数字效益。被引用最多的回报是效率和有效性、成本降低、生产率增长、客户满意度和竞争优势。引用最多的数字解决方案是社交媒体、网站、云计算和数据分析。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Returns on digitisation in SMEs—a systematic literature review

Abstract Digitisation is key for staying competitive. However, the impact of digitisation on small- and medium-sized enterprises (SME) business performance remains under-researched in the extant literature. To make effective technology adoption decisions, entrepreneurs need to understand the concrete added value of and return on digital solutions. Towards this end, a systematic literature review is conducted by analysing 124 publications in peer-reviewed journals between 2009 and 2019. Articles were extracted from commonly used databases including EBSCOhost, Emerald, ResearchGate and ScienceDirect. A state-of-the-art report on digital value creation was delivered. The analysis reveals 14 verified added values that can be ranked according to number of mentions and classified into financial as well as strategic digital benefits. The most cited returns are efficiency and effectiveness, cost reduction, productivity growth, customer satisfaction, and competitive advantage. The most quoted digital solutions are social media, websites, cloud computing, and data analytics.

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来源期刊

Journal of Small Business and Entrepreneurship Business, Management and Accounting-Business and International Management

CiteScore

11.90

自引率

0.00%

发文量

期刊介绍： Studies published in the JSBE can be from and based on Canada or other countries of the world. They can cover topics related to matters such as: A. Start-up and resource gathering for an SME -Starting, buying and selling an SME -Financing, funding, banking, venture capital, audit and accounting in SMEs -Entrepreneur characteristics, leadership and work-life balance -Identification of business opportunities, business incubators and mentorship -Support services to entrepreneurship and SMEs B. Functional management and growth of an SME -Sales and marketing in SMEs -Human resource management in SMEs -Operation management in SMEs -Innovation, knowledge management, learning and fast growth in SMEs -New technologies, Internet, and communication in SMEs -Regulation and taxes for SMEs -Growth of SMEs C. Strategic management and change in an SME -Strategic Management in SMEs -International entrepreneurship and SME internationalization -Networks, alliances and relationships with government and large enterprises -Managing change in an uncertain and changing environment -Factors of success and failure in SME and entrepreneurial firms D. New trends in entrepreneurship and SME management -Social entrepreneurship -Gender and female entrepreneurship -Indigenous entrepreneurship -Ethnic/diaspora/immigrant entrepreneurship -Youth and student entrepreneurship -Entrepreneurship in emerging/transition markets -Franchises, sport, health, consulting and other emerging types of SMEs -Corporate entrepreneurship E. Special topics in entrepreneurship and SME management -Family-based business -Social responsibility, environmental protection, governance, and ethics in SMEs -SMEs and regional, urban, rural, and national development -Entrepreneurship education -Epistemology, general theory development, and methods of research in entrepreneurship and SMEs -Entrepreneurship and sustainable development