未完成:用户与图书馆请求服务的故事

Q3 Social Sciences

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Pub Date : 2018-10-20 DOI:10.1080/1072303X.2019.1579152

K. Rose, Allen Jones

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引用次数: 4

摘要

摘要当前的图书馆请求服务技术模式对用户从发现到交付的体验提出了重大挑战。应用以用户为中心的设计和电子商务模式可以使图书馆为所有用户创建更有吸引力和有用的请求服务。作者提出了六个设计原则，以改善图书馆请求系统的用户体验，并基于两个在新学院图书馆和纽约大学图书馆的案例研究提供了这些原则的实际应用。这两种情况都利用了当前可用的api，这表明库可以利用当前模型为用户创建更好的体验。

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Unfulfilled: A Story of Users and Library Request Services

Abstract The current technology models for library request services present significant challenges for the user’s experience from discovery to delivery. Applying user-centered design and e-commerce modalities may allow libraries to create more engaging and useful request services for all users. The authors suggest six design principles to improve user’s experience with library request systems and offer practical applications of these principles based upon two case studies at The New School Libraries and New York University Libraries. Both cases utilize APIs currently available, suggesting that libraries may leverage current models to create a better experience for their users.

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来源期刊

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Social Sciences-Library and Information Sciences

自引率

0.00%

发文量

期刊介绍： The peer reviewed Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is the only North American journal devoted to interlibrary loan, document delivery, and electronic reserve librarianship. While other journals in reference services and academic librarianship occasionally publish articles on interlibrary loan or electronic reserve, this unique journal publishes over half of all articles on these topics. These important articles are a mix of practice and theory. Retitled from the Journal of Interlibrary Loan, Document Delivery & Information Supply to reflect the expansion of its focus to include electronic reserve, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve marks a clear direction to make the journal even more useful to all libraries.