Multilevel analysis of work context and social support climate in libraries

Purpose – The paper aims to clarify the relationship between organizational identification, knowledge sharing and work characteristics. It proposes hierarchical linear modeling analysis of work context and social support climate with regard to organizational identification. The study aims to understand and prescribe the cross-level effects of a supportive climate and the effect of job design on organizational identification and knowledge sharing. Librarians need to share knowledge with their colleagues to provide timely responses for readers. Through a cross-level study, the authors' findings provide insights for both practice and academia. Design/methodology/approach – Analysis approach in this paper consisted of the following steps. First, this study applied confirmatory factor analysis (CFA) to assess the validity and reliability of the authors' instrument. Second, this study checked the viability of aggregating the responses of the librarians to library-level constructs. Third, this study adapted hier...