A Revision of Computer Self-Efficacy Conceptualizations in Information Systems

Computer self-efficacy is one of the more important constructs in information systems (IS) research. Over the years, IS researchers have debated about its multifaceted nature. Yet, despite, extensive debate, we contend that for information systems, the conceptualization of various self-efficacy dimensions is incomplete. The primary dimension currently focused on is the specificity of the technology. This has resulted in two types of self-efficacy being investigated: computer self-efficacy and specific computer self-efficacy. However, the task being performed with technology has received limited attention in information systems self-efficacy research and discussions. We argue that there are four distinct types of computer self-efficacy constructs that are derived from combining the dimensions of specificity of information technology (specific/general) and task type (simple/complex) into a 2x2 model. Using data gathered from a quasi-experimental study, we illustrate how these constructs are not only theoretically different but also have a distinct measurement item set. Implications for expanding self-efficacy research are discussed at the end.