Putting members in the centre: examining credit union accountability as member-based social enterprises

Purpose – This paper explores how accountability to members is practised within credit unions. In particular, we examine formal and informal practices, and underlying approaches regarding accountability to members. Design/methodology/approach – Adopting a case study approach, this research explores accountability within two credit unions in the lightly-regulated context of Indonesia through focus group discussions with credit union practitioners and documentary analysis. Findings – Findings reveal both credit unions prioritised accountability to members for financial and social performance, underpinned by a socialising, relational approach, and driven by a strong sense of social mission. Various mechanisms were adopted to directly address accountability to and empowerment of members, facilitating their participation and education. Further, several mechanisms of and approaches to accountability to other stakeholders indirectly enhanced the credit unions’ accountability to members. Research limitations/implications – This study highlights the interrelated nature of credit unions’ accountability mechanisms to members. Further, empowerment through participation, education and small business development, suggests valuable investment in members’ social, intellectual, and financial capital. Originality/value –This study examines the socialising nature of accountability to credit union members and other stakeholders in order to support members’ interests, providing insights into how third sector organisations more broadly might enhance accountability to those the organisation seeks to serve.