Designing innovative digital technologies for knowledge management and data-driven business: a case study

This paper presents a case study on co-designing digital technologies for knowledge management and data-driven business for an SME. The goal of the case study was to analyse the status quo of technology usage and to develop design suggestions in form of mock-ups tailored to the company's needs. We used both requirements engineering and interactive system design methods such as interviews, workshops, and mock-ups for work analysis and system design. The case study illustrates step-by-step the processes of knowledge extraction and combination (analysis) and innovation creation (design). These processes resulted in non-functional mock-ups, which are planned to be implemented within the SME.