复杂问题解决中潜在认知过程的实证研究:问题解决讨论绩效评估方法的建议

Pub Date : 2022-01-01 DOI:10.4018/ijcini.301204

Yingting Chen, T. Kanno, K. Furuta

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引用次数: 1

摘要

会议是解决复杂问题(CPS)最常见的协作形式之一。本研究旨在为生产性同步CPS讨论制定面向认知的指导方针。本研究提出了一种分析认知过程的方法，并确定了与更好的CPS讨论相关的认知过程。开发了一种对话分析方法。提出了两个指标-来源-结果检索率和重叠解决方案话语计数-来评估CPS讨论的效率和有效性。用该方法对16个实验CPS讨论进行了分析。运用相关系数确定了不同有效性水平的CPS讨论的认知特征，并验证了所提出方法的适用性和可靠性。结果表明，良好的CPS讨论包括定期的进度总结、讨论结论和对认知资源的高度利用。

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An Empirical Investigation of the Underlying Cognitive Process in Complex Problem Solving: A Proposal of Problem-Solving Discussion Performance Evaluation Methods

Meetings are one of the most common collaboration formats for complex problem-solving (CPS). This research aims to formulate cognitive-oriented guidelines for productive synchronous CPS discussions. The study proposes a method to analyze the cognitive process and identifies the cognitive process associated with better CPS discussions. A conversation-analysis method was developed. Two indicators—source–outcome retrieval ratio and count of overlapped solution utterances—were proposed to evaluate the CPS discussion’s efficiency and effectiveness. Sixteen experimental CPS discussions were analyzed using this method. Correlation coefficients were applied to ascertain the cognitive features in CPS discussions with different levels of effectiveness and confirmed the applicability and reliability of the proposed methods. The results revealed that a good CPS discussion includes a regular progress summary, discussion conclusion, and high utilization of cognitive sources.

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