技术笔记-带提货保证的全通道服务系统的渐近最优控制

IF 0.7 4区管理学 Q3 Engineering

Military Operations Research Pub Date : 2023-04-28 DOI:10.1287/opre.2022.2416

Xuefeng Gao, Jun-fei Huang, Jiheng Zhang

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引用次数: 1

摘要

在餐馆等许多服务系统中，都出现了上门顾客和网上顾客。在线顾客通常会得到一个取货的目标时间，如果在在线顾客到来之前就准备好了，那么食品/饮料的质量就会下降。这种独特的特性给分析和控制这类系统带来了本质上的困难。在“Technical Note:带提货保证的全渠道服务系统的渐近最优控制”中，Gao, Huang, Zhang基于两类单服务器排队模型研究了这类服务系统的最优控制问题。本文提出了一种近乎最优的策略，当在线客户队列下降到阈值以下且没有客户进入时，服务器保持空闲。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Technical Note—Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees

Both walk-in and online customers appear in many service systems such as restaurants. Online customers are often given a target time for pick up, and the quality of the food/beverage can degrade if it is ready before the arrival of online customers. This distinctive feature brings essential difficulties in the analysis and control of such systems. In “Technical Note: Asymptotically Optimal Control of Omnichannel Service Systems with Pick-up Guarantees,” Gao, Huang, and Zhang study the optimal control problem of such service systems based on a two-class single server queueing model. The paper proposes a nearly-optimal policy that keeps the server idle when the queue of online customers drops below a threshold and there are no walk-in customers.

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来源期刊

Military Operations Research 管理科学-运筹学与管理科学

CiteScore

1.00

自引率

0.00%

发文量

审稿时长

>12 weeks

期刊介绍： Military Operations Research is a peer-reviewed journal of high academic quality. The Journal publishes articles that describe operations research (OR) methodologies and theories used in key military and national security applications. Of particular interest are papers that present: Case studies showing innovative OR applications Apply OR to major policy issues Introduce interesting new problems areas Highlight education issues Document the history of military and national security OR.