A Study of Competitive Advantage through Training and Development in Hospitality Industry with special reference to The Imperial, New Delhi

The Human resource is the key resource of any organization or institute contributing to the economic development of the organization. The employees are required to be effective and efficient in their respective field. To acquire such effectiveness and efficiency, it is the responsibility of the organization to educate and develop the required skills, knowledge and abilities of its employees, as training form a key factor in improving levels of organizational productivity. The focus of the research was to study the usefulness of training programs conducted by The Imperial, identifying the techniques of training being provided to the employees and giving recommendations for the future training programs so as to increase the competitive advantage to the organization. Primary and secondary data were used for collecting information. The primary data was put together with the help of a standardized questionnaire administered to 82 employees selected through simple convenience sampling technique. The questionnaire measured the responses of the employees’ pre and posts the training program on Likert scale to check the effectiveness of the training programs organized by the hotel. SPSS has been used and Individual Sample T test and Paired T test has been used to find the result which shows that the training and development programs organized by The Imperial is effective and there is no difference in the perceived quality of male and female respondents towards training and development of the hotel. Hence, The Imperial is recommended to provide training to the employees relevant to their jobs. In this way there is less consumption of cost, time and energy.